Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mylifeinzen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mylifeinzen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will i be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@mylifeinzen.com
Can i cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@mylifeinzen.com
Exactly as described. Only problem I have is that the plastic tap insirts are very flimsy and pop out as soon as the get pressure on them. Other wise good product.
Great! Not the first time I order! The store is excellent! Very fast shipping!
12 days to Lithuania. Thank you store!
Funny thing. Works. However, it is necessary to adapt, at first all poured and washed the ceiling in the bathroom. Of the shortcomings-to the designer bathroom will not fit, looks plastic nozzle on the mixer so
Interesting product. I did not use electric irrigators, but with this effect is obvious, the dirt between the teeth really flies out, from the pressure of the jet tickly, but sometimes unpleasant-the pressure is very strong. The pressure to adjust is difficult, all the same the faucet mixer is not such a thin regulator. I use an irrigator in a panel House with a good pressure in the system
ok
store didn't ship the item after two month, but seller contact me and he sent me another one. i hope it will be faster shipping this time.
just love it! simple and effective.
Everything is very quickly delivered. The question arose, the store reacted very well. Installed and used.
I ordered a second time. Everything is fine.
Works norms. There are additional plastic adapters on different diameter mixers. Thank you! Everything is fine
I want to warn you that this thing is not exactly what we expect to get, you need to test and make mistakes to install the water flow so that it does not cut the gums.
Sending fast. It's all gone. To the crane came. Thank you.
Excellent alternative to electrical appliances
Delivers a powerful jet that easily dislodges any food particles between the teeth. Great idea and good product!
Everything came quickly with delivery from moscow, thank you. Seller recommend
Just perfect thank you.
perfect