Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mylifeinzen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mylifeinzen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will i be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@mylifeinzen.com
Can i cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@mylifeinzen.com
It looks like what they offered even though the box came a little wrong, I'll prove it. It took more than 60 days.
I have received my product weeks after the estimated date, but in excellent condition. I highly recommend the store, he was always looking forward to answering my doubts and messages. I'll buy back with him :)
I ordered already 3 times and 5 pieces. Super and store clever. Will not regret
It came about 1.5 months. Packed well, the cardboard box is absolutely whole. My skin is very dry, even tightens the skin. Serum moisturizes well, the feeling of tightness passes. But the volume of the bottle is certainly small, I try to save and apply to the driest places with a thicker layer, because if you strongly rub the face, my dry skin will not help. As for reducing the pores, until I noticed, but I only use a few days.
I arrive at the date indicated
I'm in good shape missing to prove it.
Love these products... I use with a derma roller then I will apply this lightly to my face .... ABSOLUTELY 100% results ... I have marked it for future order ... Thank you store Shipped fast and well packaged.....
Thanks to the store for continuous communication
thanks
Very is
I arrive in 3 weeks, very well packaged, I will test it and tell them results, hey try other brands and I love it, see this one to see what results it gives me
Incomprehensible sensations from her. The skin is prone to allergies and at first the whole face is burned. And the feeling that the skin is glass dust as if. Not nice on the face. I wear it tonight. But in the morning the skin is tender and moisturized. It moisturizes and does not feel the film and this is very important for me. I write a review after a week of use. Moisturizes it for sure. I'll probably order more
I was satisfied with the very good product.