Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mylifeinzen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super soft, I over toned the hair and had to use lemon juice and dawn soap to correct the mistake and it still ended up soft after toning and the lemon juice. This is my third tim ordering from them. Will order again of course.
Thank you very much.. At last I've received my parcel
Im very happy
Very beautiful
I highly recommend this store
True to length. Texture perfect.
OMG! I didn't know It was going to be this beautiful until I wore it out. I was speechless and the compliments were just too much.
Hair colored amazing, loved it even more with the wet look!
This hair is pretty store was very nice hair came in fast
Lovely hair nice and soft. Always good products
The hair was very soft beautiful and thick I have not installed or colored it yet and when I do I will do another review on that
very gast delivery in 6 days and beautiful hair
The hair is good it take color well, and little to shedding. I ordered it to my client and she love it. The shipping was fast and the communication was great.
amazing amazing and arrive so fast thank you so much dear
Love love loveeee the hair very full and beautiful , it also came really fast
I just received my wig today and it's a gorgeous full wig to my surprise. The communication with the store was awesome and the hair shipped fast. I received it in 3 days. Can't wait to customize it and put it on. I'll post more pics then
Arrived fast and highly satisfied for the. I loved that the store stayed in contact with me.
My user is @maquilla in instagram, i am a drag queen from brazil.
Great wig, good for the price and great for quick looks. Gotta know how to work it also
I really recommend the hair .......I love itttttt !!!!!!!
Received so many positive comments. Love it
The hair is very soft, with minimal shedding and the hair line comes pre plucked and very natural looking !!!
This hair is amazing ! it doesn't shed and takes color very well I am in love will be purchasing again
I'm very happy. the first blond wig that came to me without manufacturing faults. I sincerely recommend. packed beautifully and fast shipping. I recommend.
Nice hair and the beautiful one is fine