Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mylifeinzen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bomb. Soft and keeps the shape! Dials the product very delicately-shake excess is not necessary, that there are savings))) my baby shampoo, and land in the factory grid, so that the shape does not lose.
I love it and its so soft
The brush is cool. Soft and odorless.
excellent
ok
The brushes came quickly! Track tracking was not possible. Coming to pick up the overalls, OPA and brushes came!☺Huge thanks to the store and for the brushes, and for what answered my message! I liked the brushes! Not liquid, everything is neatly done, tightly packed, quite simpotichnye)). With its functions cope, tried on an ambulance, well shaded. Seller recommend!
That’s my favourite brush, i love how it’s fluffy
Excellent store, excellent brush, I buy not for the first time, so I definitely recommend buying. Thank you very much to the seller.
Perfect!! I am happy with my purchase.Recommended
Fast delivery
The brush went a little more than a month! For such a price, everything is fine! Pile is thick and tightly packed until nothing crumbles! Quite soft! Slightly not even contour, but the sin to complain for 106₽! I will order more!!!
Great, as usual. It's the fifth I buy.
The second such brush I have, I like very much
Good brush
Wife liked! Thank you!
Next quickly brushes mięciutkie, cool, recommend
Brush hair is pretty good.
Delivery 2 months.
very soft!
In visage, such brushes are not less than 700 rubles, i advise
Sent the wrong brush, but not scary. with the store did not communicate
Chic brush, like all others
ok
Brushes are great! But there are small cons: on one brush there are large cracks, when washing it there will easily get water. And the brush that beveled for the tonalnik thought of a larger size, it turned out neither there nor here, for the corrector is large for the tonalnik small. But for such a price this is an excellent option! Each brush in a separate case, which is also cool! I recommend for beginners and for myself.
Brush super. I liked everything. Fluffy for powder