Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mylifeinzen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No item
Excellent colors, came quickly, the store sent quickly
Thank you.
Thank you very much!
With a small shimmer, when ordered did not see this
Bright, dense varnishes!
Very fast shipping. Recommend.
I order a second time. The store sends varnishes to the transport company sdek, come to them with a passport and receive. The colors are all pigmented and printed well with all my plates. Tiffany color i liked, though it's hard to pick up a suitable background and theme pictures
The goods came early, well packed.
Thanks to the store, i will still order from him! it came well packed, whole. And faster than the orders i ordered earlier.
The order was about 1000, brought home the courier a month later to belgorod region, in the case has not yet tried, all the bottles full
Nice and useful! Thanks,! I will use it with pleasure.
Product avaialble in record time! Good packing. Good store. Still try.
super polecam
Cute gold color for stamps
Pack was delivered to me very quickly after about 2 weeks. Order very well packed in envelope with Poly envelope. Each of the varnish packed in paper box so as you see in the picture. Order in accordance with the description. Lacquer for stamps very well made. Very nice come out it designs.
All as in the description. Thank You
Amazing, i had tried to stamp with my old enamels, the ones that were already thick, and nothing compared to how fast and calcium to do with these.
Norms
Super Color, połyskujący as if with flecks brocade.
fast arrival nicely packaged. exactly as described
Ordered 26.08, delivered the order to st. petersburg 20.09. The delivery service was specified when ordering store's shipping method, and as a result delivered by sdek. Each varnish is packed in a separate box, which is very surprising, because the other seller, the varnish of this company was packed simply in a package. Order delivered without damage. The colors are beautiful in the work have not tried yet, but with other colors of this company there were no problems. Seller thanks!
Returned money
Came quickly enough through the sdek, did not even expect, ordered three colors, you can draw thin lines, translated too well, the main thing is to do everything quickly, or it will dry.
Delivery sdec